FAQ's
Welcome to the Retro Paladin FAQ page! Here, we've compiled answers to some of the most common questions to provide you with quick and helpful information. If you can't find the answer you're looking for, feel free to contact our customer support team at sales@retropaladin.com.
1. How do I place an order?
Placing an order with us is simple! Just browse our website, add the desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping details and payment information to complete your purchase.
2. Can I modify or cancel my order after placing it?
Once an order is placed, it enters our processing system quickly to ensure timely delivery. As a result, we're unable to modify or cancel orders once they are confirmed. Please double-check your order before completing the purchase.
3. What payment methods do you accept?
We accept Visa, Mastercard as well as PayPal for secure and convenient transactions. Choose the method that suits you best during the checkout process.
4. How can I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier's online tracking system.
5. What is your return policy?
Our return policy allows you to return items within 30 days of receiving your order. Please review our detailed return policy for instructions on how to initiate a return.
6. Do you ship internationally?
We currently only sell products in the United States. We do not offer World wide Shipping. Shipping costs and delivery times may vary depending on your location. Please review our shipping policy for more information.
7. How do I contact customer support?
For any inquiries or assistance, you can reach our customer support team at sales@retropaladin.com. We aim to respond promptly to ensure your concerns are addressed.
8. Are your products/services eco-friendly or sustainable?
Retro Paladin is committed to Environmental Responsibility or Sustainability. We do our level best to minimize waste in packaging and to source our products from responsible producers.
9. How can I stay updated on your latest products and promotions?
To stay informed about our latest products, promotions, and news, and subscribe to our newsletter. You can find subscription options on our website.
We hope these answers have been helpful. If you have additional questions, don't hesitate to contact us. Thank you for choosing Retro Paladin!
Phone: 1(810)375-2005
Email: sales@retropaladin.com
Address: 3700 S Lake George Road, Dryden Michigan 48428, United States.